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Welcome to AES Window Cleaning! By accessing or using our services, you agree to these Terms of Service. Please read them carefully before proceeding.
1. Overview
AES Window Cleaning (“we,” “our,” or “us”) provides window cleaning, gutter cleaning, pressure washing, solar panel washing, and related services in the Greater Charlotte Area. These terms govern your use of our website (https://aeswindowcleaningcharlotte.com) and our services.
2. Services Offered
We provide professional cleaning services, including:
- Window cleaning (including tracks and sills)
- Gutter cleaning
- Pressure washing
- Solar panel washing
A minimum service fee of $197 applies to all appointments. This ensures we can deliver quality service and make the visit worthwhile.
3. Quotes and Payments
- Free Quotes: We provide free, no-obligation quotes for all services.
- Binding Quotes: Once accepted, quotes are binding and will not change unless additional services are requested.
- Payment Methods: We accept most payment methods, including credit cards and online payments. Payment is due upon completion of services unless otherwise agreed.
4. Customer Obligations
To ensure smooth service delivery, customers are encouraged to:
- Prepare the service area by removing fragile items or obstacles near windows and gutters.
- Provide access to water and electricity if required.
5. Cancellation Policy
We understand that plans change. To reschedule or cancel an appointment:
- Notify us at least 24 hours in advance to avoid potential fees.
- Late cancellations or no-shows may be subject to a service fee equivalent to the minimum service charge ($197).
6. Satisfaction Guarantee
Your satisfaction is our priority. If you are not 100% satisfied with our services, contact us, and we will address the issue promptly, including re-cleaning if necessary.
7. Liability and Insurance
We are fully insured to protect both our team and your property. While we take every precaution to deliver services without incident, in the unlikely event of damage, please notify us immediately. Our liability is limited to the cost of the service provided.
8. Appointment Confirmation
Appointments are confirmed and updated through your preferred communication method, including phone, text, or email. Please ensure your contact information is accurate to receive timely updates.
9. Website Use
By using our website (https://aeswindowcleaningcharlotte.com), you agree to:
- Refrain from unauthorized access or misuse of website content.
- Avoid actions that may harm the website’s functionality or reputation.
10. Governing Law
These Terms of Service are governed by the laws of North Carolina. Any disputes arising from the use of our services will be resolved in accordance with the applicable local laws.
11. Changes to the Terms
We may update these Terms of Service periodically. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.
12. Contact Us
If you have any questions about these terms, please reach out to us:
- Phone: 704-858-7877
- Email: aeswindowcleaningcharlotte@gmail.com
- Website: https://aeswindowcleaningcharlotte.com
By using our services, you acknowledge that you have read and agree to these Terms of Service. Thank you for choosing AES Window Cleaning!